Privacy Policy

Last updated: 20 July 2025

MaxCIT Limited ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Professional Information: Company name, job title, and business contact details
• Technical Information: IP address, browser type, device information, and operating system
• Communication Data: Information from emails, phone calls, or other communications with us
• Service Data: Information related to our services you use, including hosting, development projects, and support requests

Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Website usage patterns and preferences
• Pages visited and time spent on our site
• Referring websites and search terms used to find us
• Location data (approximate geographic location)

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development, hosting, IoT, and consulting services
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Business Operations: To process payments, manage accounts, and fulfill contractual obligations
• Marketing: To send promotional materials about our services (with your consent)
• Analytics: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email delivery and communication services
• Analytics and performance monitoring

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms of service

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As a company based in Sierra Leone, we primarily process data locally. However, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors influencing retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Our legitimate business interests
• Your consent (where applicable)

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our service agreements with you
• Legitimate Interests: For our business operations and improving services
• Consent: When you have given explicit permission
• Legal Compliance: To meet our legal and regulatory obligations